> I have been enjoying my Squeezes so much and our home is filled with > beautiful music.
Some of us don't have "squeezes", so it's completely different to wait. For you, it's a possible upgrade. For many, it's about weighing all the options current and future. Given that we don't even know when The Touch will be available, we can't even say what the future will be in regards to Logitech's product line. Add in that they don't know when that will be enough to release any official date, and it's really just a fantasy at this point. > apparently it is even stated as a feature on the printed retail boxes > that are sitting in the warehouses waiting to be shipped... The powers > that be at Logitech have apparently decided that that confusion is a > bigger problem than the extended delay in releasing the Touch. That's actually even more worrisome. Clearly it was not "expected" if they already have them in boxes which list a feature that was never ready to go when they made and packed the boxes. And then are they going to open every box and update them or are they going to ship them without the update and have thousands of consumers updating them at home when they get them? If it's the former, then we can expect more delays. If it's the latter, then we can expect even more confusion, because they will be selling a product with an advertised feature that is only available after an upgrade. Sounds like they'd need the white out or supplement labels in that scenario as well. Basically, Logitech was forced into a delay and chose to add confusion on top of that. Again, what it comes down to is that support is paramount when buying technology and good communication is essential for good support. I'm not worried about the delay. I am worried about the communication infrastructure as it will apply to the support of the product when released. And, now, after reading your post, I am worried about in what kind of condition the product will be released when it is released: updated and ready to go, or as is needing the update after purchase. Based on the current situation we probably won't know until our credit cards have been charged and the product has been shipped out of those warehouses. It really just comes down to communication and transparency. I think Logitech has chosen confusion for a reason. The bean counter has predicted that current Squeeze owners will excuse it and that the current confusion will be more often trumped by the promise of their marketing materials and the possible hope of prospective buyers that it will actually work as promised whenever it is actually released. For me, that comes at the cost of confidence in the company and maybe it is time to shut up and cancel the preorder. -- BrianB ------------------------------------------------------------------------ BrianB's Profile: http://forums.slimdevices.com/member.php?userid=35727 View this thread: http://forums.slimdevices.com/showthread.php?t=73231 _______________________________________________ Touch mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/touch
