BrianB;514284 Wrote: > Clearly it was not "expected" if they already have them in boxes which > list a feature that was never ready to go when they made and packed the > boxes. And then are they going to open every box and update them or are > they going to ship them without the update and have thousands of > consumers updating them at home when they get them? What clearly wasn't expected? You don't need the final software/firmware ready in order to produce the hardware. Usually you get the functional firmware in place, and start hardware production while continuing to work on improving the software, adding features and squashing bugs. The plan was for the firmware and software to be ready by the time they had a good number of SBTs produced and distributed to warehouses. Obviously the amount of time required for the software and firmware was underestimated.
When the user sets up the SBT the firmware gets pushed to the SBT, the device reboots, the user proceeds. That's how the SB Radio was done, and the SB Duet, and SB3, etc. It's quite standard for a lot of consumer electronics (computers, routers, printers, etc) to require updating to the latest software version at installation time. There's no excuse for Logitech not at least emailing everyone who has a pre-order with them to update them on the status, even if the update is "we still can't give you a firm date". No communication at all is awful customer relations. -- aubuti ------------------------------------------------------------------------ aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=73231 _______________________________________________ Touch mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/touch
