As a purchaser of two new Squeezebox Touches (and long-time user of previous SB products), I, like other users, am disappointed and frustrated with its unreliable functionality concerning its connectivity with external HDDs. I have read and followed the manuals to the letter, followed customer support's advice, and followed numerous posts on the forum, and still there are major connectivity issues in getting files to play reliably from USB-connected HDDs.
Seeing as the Touch's major selling point is its purported ability to play music files from attached USB HDDs and memory sticks, I am disappointed that Logitech evidently have not developed this feature to its fullest extent prior to the product's release on the market. In the UK, the Sale of Goods Act 1979 states that goods sold by a trader must be (1) as described; (2) of satisfactory quality; and (3) fit for purpose. The SB Touch in my experience fails with regard to (1) and (3), so I am currently liaising with Trading Standards and the Office of Fair Trading to formulate appropriate action. It is a criminal offence in the UK for a manufacturer to release a product that fails to meet one or more of these aforementioned points. Trading Standards, under British law, takes appropriate action as it sees fit. I look forward to hearing from the company's staff in due course, and if I do not receive a satisfactory response and outcome to these serious problems, this issue will be escalated further. I am sorry to be blunt in this matter, but it is unacceptable for a product not to perform according to its description. British laws for consumer products are comprehensive and protective in this regard. -- SomersetGuy ------------------------------------------------------------------------ SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 _______________________________________________ Touch mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/touch
