robinbowes;562786 Wrote: > Agreed. The requirement to update firmware on first connect is a serious > usability fail from Logitech, in my view. > > R.
Can't really put it into words how strongly I feel about this subject. It has killed two of the Commercial applications I had worked on for months when I first found out about the Touch. Granted its only for 1000 to 3000 Touch units which volume wise means nothing to Logitech but would have meant about 150K to 500K for us. We did a field test with 5 full setups and its just not worth the headaches from having to pre-setup or actually do onsite customer installs with Touch units already connected once for Firmware update instead of just being able to ship it to the clients (well over 90% of these installs won't have Internet which is why this Touch local server setup is perfect for them, but Logitech requires Internet before using Touch). And then hope the client never has to do a factory reset, those calls drove us crazy. How hard would it have been to have the Touch look to see if there was a local server first with a greater Firmware then was shipped and get an update from that instead of demanding Internet access? One business model has servers in the setup that would have been up to date (have higher firmware to DL then Touch ships with) and would have eliminated both the Internet requirement issue, having every client have to have and setup a MySB.com account (hard to do without Internet), resolve the issue if a client needs to do a factory reset and allow direct shipping to the client. Yes, I have found some ways around this but clients don't went to hear about complicated workarounds that non-technical employees might have to do. They just want it to work like we demoed it to them all the time. In hindsight it looks like we would never have been able to get our hands on 3000 Touch units anyway. Pity, it would have been a fun project. The really sad thing is, we couldn't do this with Sonos or another NMP if we wanted to and cost wasn't an issue, they just don't have any model like the Touch! -- iPhone *iPhone* Media Room: Transporter, VTL TL-6.5 Signature Pre-Amp, Ayre MX-R Mono's, VeraStarr 6.4SE 6-channel Amp, Vandersteen Speakers: Quatro Mains, VCC-5 Reference Center, four VSM-1 Signatures, Video: Runco RS 900 CineWide AutoScope 2.35:1 Living Room: Duet, ADCOM GTP-870HD, Cinepro 3K6SE III Gold, Vandersteen Model 3A Signature, Two 2Wq subs, VCC-2, Two VSM-1 Kitchen: Squeezebox BOOM Bedroom: Second Boom Bathroom: Squeezebox Radio Ford Thunderbird: Duet, Mac Mini Ford Expedition: SB Touch, USB drive ------------------------------------------------------------------------ iPhone's Profile: http://forums.slimdevices.com/member.php?userid=13622 View this thread: http://forums.slimdevices.com/showthread.php?t=80529 _______________________________________________ Touch mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/touch
