Vhiner;629086 Wrote:
> Again, I don't disagree that the best place to post is on the support
> forums, but Logitech seldom responds to one inquiry by one befuddled
> user. They don't even use the support forum to tell customers about
> sustained server outages. So far, the content of the support forum
> mainly consists of unanswered posts from users. I promise you that no
> one figured out there was an outage on the support forum. They
> foundnout here or by calling customer support for an hour.
>
I don't disagree, but I do know that the support team at least earlier
have said that they monitor the official support forum while they don't
monitor this forum.
Vhiner;629086 Wrote:
>
> Therefore, I chose to use this forum to rally the troops to contact
> Logitech directly. I think that's an appropriate use of the community
> forums. How else does one speak to the community?
>
If you want to rally the troops you are definitely in the right place,
I just thought it sounded like you asked questions/complained to
Logitech and then you are in the wrong place.
If you just wanted to inform the community members about the
mysqueezebox.com problem, basically do what Logitech ought to do, then
you are also in the right place. As long as Logitech doesn't notifies
their users I think the community members will appreciate that they at
least get notifications from other community members which have been in
contact with Logitech.
Are you just suggesting that everyone with the problem should pickup
the phone or send a mail to Logitech support and complain that they
didn't get a notice about the outages ? In that case I completely
agree.
--
erland
Erland Isaksson ('My homepage' (http://erland.isaksson.info))
(Developer of 'many plugins/applets'
(http://wiki.slimdevices.com/index.php/User:Erland). If my answer
helped you and you like to encourage future presence on this forum
and/or third party plugin/applet development, 'donations are always
appreciated' (http://erland.isaksson.info/donate))
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