Hi All, In an attempt to decrease the number of duplicate tickets, I think we should update the Trac error message which appears when an uncatched exception is thrown, which invites the web user to report a ticket against Trac.
As Trac is now widely spread over the Internet, users that bump into such an error page and kindly report the issue are sometimes not used to report bugs, and do not think to check the ticket DB for existing tickets. I think we should update this error message or the number of duplicate tickets will continue to grow. There are several options: 1. update the message to ask the user to check for a duplicate. This implies that the user knows what to search on t.e.o., a task that may not be obvious for non-Python developers. 2. ask the user to report the error to the web site administrator, and let the administrator to report the bug on t.e.o. 3. use the "subversion" way: ask the user to report the issue first on the mailing list, and get a confirmation from a developer before submitting the actual ticket on t.e.o. 4. ... My preference goes to 2/. Feel free to comment. Cheers, Manu --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Development" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-dev?hl=en -~----------~----~----~----~------~----~------~--~---
