On 16.09.2015 14:04, Greg Troxel wrote:
I have long noticed that when doing a custom ticket query that even if
asking for open tickets (which seems the normal case), tickets that were
closed in the last hour or so show up.
I can see why people would want this at times, but it seems plainly
wrong given the ticket query string. It's also highly unhelpful when
going through and cleaning up tickets that should have been closed long
ago, because the ones that have been dealt with do not disappear from
the query.
Should there be an option to include tickets that recently met the
search criterea?
I don't think there's any intended special behavior for recently closed
tickets. But there is a feature[1] that can maybe be misinterpreted that
way:
>When you return to the query any tickets which were edited will be
displayed with italicized text. If one of the tickets was edited such
that it no longer matches the query criteria , the text will also be
greyed. Lastly, if a new ticket matching the query criteria has been
created, it will be shown in bold.
If that's what you mean, the next sentence there mentions the intended
solution:
>The query results can be refreshed and cleared of these status
indicators by clicking the Update button again.
I personally found this rather confusing initially, but once it's known
I learned to ignore it.
[1] http://trac.edgewall.org/wiki/TracQuery#NavigatingTickets
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