Hey guys,
It appears that I can validate fields for a ticket via validate_ticket and if I
use if req.path_info ('/newticket' to detect it from new ticket entry but this
doesn't catch new tickets created in other ways such as via the RPC. Ok, so I
can detect new ticket creation with ticket_created, but this doesn't seem to
allow me to adjust the field values. It seems to trigger after the ticket is
created and doesn't intercept the request allowing me to adjust the fields
before submission.
I hope that makes sense. How do I appropriately detect a *new ticket* and alter
the fields before it is saved as I do with validate_ticket?
I was looking for more info on the req object. Maybe I don't know how to search
for what I want in the API document. Is there something in there which I can
use from within validate_ticket to detect that it is a new ticket (from
whatever source) and avoid making the adjustments for ticket updates?
Thanks,
Logan
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