On Friday, March 3, 2017 at 8:14:21 AM UTC-8, Logan Anderson wrote:
>
> Hey guys,
>
> It appears that I can validate fields for a ticket via validate_ticket and 
> if I use if req.path_info ('/newticket' to detect it from new ticket entry 
> but this doesn't catch new tickets created in other ways such as via the 
> RPC. Ok, so I can detect new ticket creation with ticket_created, but this 
> doesn't seem to allow me to adjust the field values. It seems to trigger 
> after the ticket is created and doesn't intercept the request allowing me 
> to adjust the fields before submission.
>
> I hope that makes sense. How do I appropriately detect a *new ticket* and 
> alter the fields before it is saved as I do with validate_ticket? 
>
> I was looking for more info on the req object. Maybe I don't know how to 
> search for what I want in the API document. Is there something in there 
> which I can use from within validate_ticket to detect that it is a new 
> ticket (from whatever source) and avoid making the adjustments for ticket 
> updates?
>
>
> Thanks,
> Logan
>

You can alter the ticket fields in validate_ticket. As an example you can 
look at r11747 for DefaultCcPlugin.  Prior to r11747 ITicketChangeListener 
was used to append to the CC list, but this resulted in additional entries 
in the change history of the ticket. r11747 switched to using 
ITicketManipulator to append to the CC list before the ticket is created.

https://trac-hacks.org/changeset/11747

- Ryan

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