#2921: Failure sending notification
-------------------------------+--------------------------------------------
Reporter: [EMAIL PROTECTED] | Owner: jonas
Type: defect | Status: new
Priority: normal | Milestone:
Component: general | Version: 0.9.4
Severity: major | Resolution:
Keywords: |
-------------------------------+--------------------------------------------
Old description:
> I'm getting the following error when adding a new ticket or changing an
> existing one. I'm running 0.9.4 an my trac.ini [notification] section
> looks like:
>
> [notification]
> always_notify_owner = true
> smtp_always_cc = [EMAIL PROTECTED]
> smtp_password = ctvdev05
> smtp_enabled = true
> smtp_replyto = [EMAIL PROTECTED]
> smtp_port = 25
> always_notify_reporter = true
> always_notify_owner = true
> smtp_server = mail.communi.tv
> smtp_from = [EMAIL PROTECTED]
> smtp_user = [EMAIL PROTECTED]
>
> Here's the error.
>
> 21:59:03 Trac[web_ui] ERROR: Failure sending notification on change to
> ticket #6: (-2, 'Name or service not known')
> Traceback (most recent call last):
> File "/usr/lib/python2.3/site-packages/trac/ticket/web_ui.py", line
> 352, in _do_save
> tn.notify(ticket, newticket=False, modtime=now)
> File "/usr/lib/python2.3/site-packages/trac/Notify.py", line 211, in
> notify
> NotifyEmail.notify(self, ticket.id, subject)
> File "/usr/lib/python2.3/site-packages/trac/Notify.py", line 108, in
> notify
> Notify.notify(self, resid)
> File "/usr/lib/python2.3/site-packages/trac/Notify.py", line 45, in
> notify
> self.begin_send()
> File "/usr/lib/python2.3/site-packages/trac/Notify.py", line 116, in
> begin_send
> self.server = smtplib.SMTP(self.smtp_server, self.smtp_port)
> File "/usr/lib/python2.3/smtplib.py", line 254, in __init__
> addr = socket.gethostbyname(socket.gethostname())
> gaierror: (-2, 'Name or service not known')
>
> I've been looking into another similar tickets, but doesn't seems to work
> for me.
>
> Thanks a lot for your great work!
>
> X.
New description:
I'm getting the following error when adding a new ticket or changing an
existing one. I'm running 0.9.4 an my trac.ini [notification] section
looks like:
{{{
[notification]
always_notify_owner = true
smtp_always_cc = [EMAIL PROTECTED]
smtp_password = ctvdev05
smtp_enabled = true
smtp_replyto = [EMAIL PROTECTED]
smtp_port = 25
always_notify_reporter = true
always_notify_owner = true
smtp_server = mail.communi.tv
smtp_from = [EMAIL PROTECTED]
smtp_user = [EMAIL PROTECTED]
}}}
Here's the error.
{{{
21:59:03 Trac[web_ui] ERROR: Failure sending notification on change to
ticket #6: (-2, 'Name or service not known')
Traceback (most recent call last):
File "/usr/lib/python2.3/site-packages/trac/ticket/web_ui.py", line 352,
in _do_save
tn.notify(ticket, newticket=False, modtime=now)
File "/usr/lib/python2.3/site-packages/trac/Notify.py", line 211, in
notify
NotifyEmail.notify(self, ticket.id, subject)
File "/usr/lib/python2.3/site-packages/trac/Notify.py", line 108, in
notify
Notify.notify(self, resid)
File "/usr/lib/python2.3/site-packages/trac/Notify.py", line 45, in
notify
self.begin_send()
File "/usr/lib/python2.3/site-packages/trac/Notify.py", line 116, in
begin_send
self.server = smtplib.SMTP(self.smtp_server, self.smtp_port)
File "/usr/lib/python2.3/smtplib.py", line 254, in __init__
addr = socket.gethostbyname(socket.gethostname())
gaierror: (-2, 'Name or service not known')
}}}
I've been looking into another similar tickets, but doesn't seems to work
for me.
Thanks a lot for your great work!
X.
Comment (by eblot):
Which OS are you using ?
Can you try to run a SMTP test from a simple Python script, such as:
{{{
import smtplib
s = smtplib.SMTP('mail.communi.tv', 25)
s.login('[EMAIL PROTECTED]', 'ctvdev05')
s.sendmail('[EMAIL PROTECTED]', ['[EMAIL PROTECTED]'], "TEST")
s.close()
}}}
Do not forgot to run your test with the same user as your web server. Some
Linux systems do not accept SMTP outgoing connection from the web 'user',
for example...
Anyway, there's something wrong with this setup:
{{{
telnet mail.communi.tv 25
Trying 217.116.16.4...
Connected to mail.communi.tv.
Escape character is '^]'.
220 bandalatina.com ESMTP
EHLO free.fr
250-bandalatina.com
250-PIPELINING
250-8BITMIME
250 SIZE 15000000
}}}
Your email server does not report support for authentication (AUTH),
whereas you are explicitly authenticating on the server (`smtp_user`,
`smtp_password`). It should report something as:
{{{
250-AUTH PLAIN
}}}
for example.
--
Ticket URL: <http://projects.edgewall.com/trac/ticket/2921>
The Trac Project <http://trac.edgewall.com/>
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