On Dec 13, 2006, at 11:44 AM, Jen wrote:

>
> Our manager asked if our users really need to "accept ticket".
>
> Is there any other way for the status of a ticket to change from  
> New to
> something other than closed?  Are there any problems or issues
> associated with not accepting a ticket?

Nope, you can ignore it entirely. Usually it means a dev is actively  
working on the problem or something like that.

--Noah

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