2008/9/30 Jason Winnebeck <[EMAIL PROTECTED]> > > This is interesting because what I have to do now is make the ticket > (usually assigned to myself to keep from e-mailing other people), then > reassign it to someone else, or in my custom workflow I have a state > "unassigned," which is a signal for people to pick up new tasks in order of > priority based on our current milestone (this is similar to agile sprints). > > It sounds like I can use this plugin to start out immediately as unassigned > or assigned? If I do that, does it go into unassigned state but with the > default owner that Trac gives it (based on component)? Will this break the > assumptions of Trac/timeline/plugins that assume that the first state for > any ticket is "new" and key on that? >
Putting a name/email address in the "assigned to" box gives the ticket an owner, so this plug in takes the owner state as being the start status, which would allow you to set the start state as being assigned. This is exactly what I use it for. I thought of forcing tickets into an accepted state, but For me new tickets go to a "new" status if they aren't given an owner. Also, I don't use default owner setting, as new tickets should have no owner in our set up. This means, I'm afraid, I have no idea if setting the default status to "unassigned" will pick up the default owner from the ticket ini settings. Status is really just a text field used for reporting, so if you skip on by "new" you'll never see "new" tickets in the reports or associated with milestones. But then there are plug ins that allow you to mess with the milestones and you can create whatever custom queries you need for ticket reporting. You just need to make sure that your workflow is capable of handling this interruption to the flow of the tickets. If you set the status to something that doesn't exist in your workflow, then you're ticket will most likely end up stuck in a "leave" loop and you'll have to hack the database to be able to fix the ticket. Stephen --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
