On Oct 31, 2008, at 9:25 AM, W. Martin Borgert wrote:

>
> Hi,
>
> I like to install an issue tracker for somebody who needs only an
> issue tracker, but no wiki, no version control etc. Does trac fit
> into this? Or do people suggest RoundUp or OTRS?

You can either remove permissions for those parts of Trac, or just  
disable them entirely.


> Does somebody know whether the following features are supported
> by trac (given the right plugins, of course):
>
> - e-mail (unformatted) to [EMAIL PROTECTED] go automatically into
>  the ticket tracker (is email2trac the right tool?)
>

Yes, using email2tra

> - e-mail responses from within the ticket tracker to the bug
>  reporter or arbitrary people (or is it better to use an MUA
>  and CC the trac system?) This is important, because the trac
>  web interface will only be visible internally. (are CcSelector
>  or AnnouncerPlugin helpful here?)
>

Or just always_notify_reporter in trac.ini

> - list all tickets belonging to a certain bug reportert/customer,
>  even if they have more than one e-mail address (can the
>  ClientsPlugin be used for this?)
>

This would just be a normal ticket query and/or report.

> Thanks in advance!
>
> P.S. If I need any plugins, that are not yet part of Debian,
> I will package them, of course.

This is foolish.

--Noah

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