Hi, I have a problem with duplicate tickets. Currently the following happens:
- customer sends e-mail to [EMAIL PROTECTED] describing a problem - thanks to email2trac, a ticket is created (always_notify_reporter = false, because the customer would not understand the e-mail) - somebody replies to the customer putting "#123:" into the subject and CCing [EMAIL PROTECTED], so the e-mail is logged in the ticket (is there a better way to do this, maybe from within Trac?) - customer replies, but messes with the subject (they do, maybe because some do not use the reply function of their MUA) - a new ticket #234 is created with important information about #123 1. (How) can I move all information, incl. comments and attachments, of one ticket to another? Currently, I can mark a ticket as duplicate, but this has some flaws, e.g. the ticket looks closed, but in fact, the issue is still open. When marking a ticket a as duplicate, it is not recorded in respect to which ticket it is a duplicate, nor do I see the duplicate from the original. So if both tickets contain important comments or attachments, the person marking the ticket has to remember some manual steps. 2. Does a plugin exist to improve duplicate handling? (A simple, yet not perfect, way is implemented in debbugs: For two bug reports, that are in the same state, one can issue a merge command, taking both bug numbers as arguments. This way one has at least both bug reports linked in the debbugs web interface.) Thanks in advance! --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
