Hi, try the MasterTicketsPlugin (http://trac-hacks.org/wiki/ MasterTicketsPlugin), which allows you to connect the duplicate tickets to the original one. It's not all what you want but a good start.
Martin On Nov 4, 8:05 am, "W. Martin Borgert" <[EMAIL PROTECTED]> wrote: > Hi, > > I have a problem with duplicate tickets. Currently the following > happens: > > - customer sends e-mail to [EMAIL PROTECTED] describing a problem > - thanks to email2trac, a ticket is created > (always_notify_reporter = false, because the customer would > not understand the e-mail) > - somebody replies to the customer putting "#123:" into the > subject and CCing [EMAIL PROTECTED], so the e-mail is logged in > the ticket (is there a better way to do this, maybe from > within Trac?) > - customer replies, but messes with the subject (they do, maybe > because some do not use the reply function of their MUA) > - a new ticket #234 is created with important information about > #123 > > 1. (How) can I move all information, incl. comments and > attachments, of one ticket to another? > > Currently, I can mark a ticket as duplicate, but this has some > flaws, e.g. the ticket looks closed, but in fact, the issue is > still open. When marking a ticket a as duplicate, it is not > recorded in respect to which ticket it is a duplicate, nor do I > see the duplicate from the original. So if both tickets contain > important comments or attachments, the person marking the ticket > has to remember some manual steps. > > 2. Does a plugin exist to improve duplicate handling? > > (A simple, yet not perfect, way is implemented in debbugs: For > two bug reports, that are in the same state, one can issue a > merge command, taking both bug numbers as arguments. This way > one has at least both bug reports linked in the debbugs web > interface.) > > Thanks in advance! --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
