On Wed, May 27, 2009 at 10:05 AM, bessarabov <[email protected]> wrote: > > I usually attach email messages from our clients to the trac system. > It is very comfortable, when you have all information in one ticket. > I'm doing this manually - I save mail to file, then attache file to > ticket and then write in comment something like: > > Mail from Client A (27 may 2009, 18:02): > {{{ > text of the mail > }}} > > Everything is good, exept one thing - I'm too lazy to enter it > manually, but I have to do it every time. > > So, I'm dreaming about plugin to thunderbird that can simplify such > process. My question is: > * maybe there is already some plugin that can do it? > * maybe someone will write this plugin? =) > * where do I need to write this request feature and to hope that it > will be implemented.
I would suggest looking at email2trac, available from here: https://subtrac.sara.nl/oss/email2trac This is a script that interfaces with trac and a local incoming mail server to generate tickets on receipt of emails. In your case, you could pretty easily just forward messages from your clients to the designated email address where email2trac would convert the message into a new ticket. chris --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
