Thank you very much for you answer, but email2trac will not fullfill all my needsI don't need to create a new ticket - I want to attache mail to already existing tiket
On 27 май, 23:08, Chris Shelton <[email protected]> wrote: > On Wed, May 27, 2009 at 10:05 AM, bessarabov <[email protected]> wrote: > > > I usually attach email messages from our clients to the trac system. > > It is very comfortable, when you have all information in one ticket. > > I'm doing this manually - I save mail to file, then attache file to > > ticket and then write in comment something like: > > > Mail from Client A (27 may 2009, 18:02): > > {{{ > > text of the mail > > }}} > > > Everything is good, exept one thing - I'm too lazy to enter it > > manually, but I have to do it every time. > > > So, I'm dreaming about plugin to thunderbird that can simplify such > > process. My question is: > > * maybe there is already some plugin that can do it? > > * maybe someone will write this plugin? =) > > * where do I need to write this request feature and to hope that it > > will be implemented. > > I would suggest looking at email2trac, available from here: > > https://subtrac.sara.nl/oss/email2trac > > This is a script that interfaces with trac and a local incoming mail > server to generate tickets on receipt of emails. In your case, you > could pretty easily just forward messages from your clients to the > designated email address where email2trac would convert the message > into a new ticket. > > chris --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
