after two weeks test, the gaierror doesn't appear any more. problem
resolved!
The setting of smtp_server is IP address instead of domain name now and
everything works like a charm

On Tue, Sep 22, 2009 at 4:33 PM, gao jason <[email protected]> wrote:

> Hey thank you Mark, I will change the smtp_server to IP address and check
> if the problem persists.
> will keep you guys informed with the result.
> Thanks for the hint again  :-)
>
> Jason
>   On Tue, Sep 22, 2009 at 3:21 PM, Cooke, Mark <[email protected]>wrote:
>
>>
>> >
>> > Now I'm focusing on the error "gaierror: (-2, 'Name or
>> > service not known')" which come from the trac.log recently,
>> > and I believe this is the root cause of my random email lost issue.
>> > I tried http://trac.edgewall.org/ticket/8244 and then
>> > http://trac.edgewall.org/changeset/1343, but there is not
>> > much value informaition I need.
>> >
>> > Below are more detailed log:
>> > ==============================================================
>> > ===========================================
>> > 2009-09-21 10:15:16,180 Trac[main] DEBUG: Dispatching
>> > <Request "POST u'/ticket/80'">
>> > 2009-09-21 10:15:16,225 Trac[web_ui] ERROR: Failure sending
>> > notification on change to ticket #80: gaierror: (-2, 'Name or
>> > service not known')
>> > 2009-09-21 10:15:16,225 Trac[web_ui] DEBUG: Side effect for
>> > ConfigurableTicketWorkflow
>> > ==============================================================
>> > ===========================================
>> > 2009-09-21 11:56:12,674 Trac[web_ui] ERROR: Failure sending
>> > notification on creation of ticket #92: gaierror: (-2, 'Name
>> > or service not known')
>> > 2009-09-21 11:56:12,680 Trac[main] DEBUG: Dispatching
>> > <Request "GET u'/ticket/92'">
>> > ==============================================================
>> > ===========================================
>> > gaierror: (-2, 'Name or service not known')
>> > ==============================================================
>> > ===========================================
>> >
>> > I suspect this is related to DNS, right? Please advise and
>> > help, thanks all.
>> >
>> I did some googling and there seem to be a number of instances of
>> gaierror (which was new to me) being generated from the python stdlib,
>> all to do with name resolution.  Most seemed to say that using the IP
>> address instead of the name was a workaround ~ could you try this?  I'm
>> not sure which address is failing to resolve but if it is your smtp
>> server, just stick the ip adress in the config file instead.
>>
>> ~ Mark C
>>
>> >>
>>
>

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