Si Chen wrote: > Hello, > > I've been using TRAC for a couple years and have been very happy with > it. I've noticed that a lot of non-technical users however > instinctively try to respond to TRAC notification e-mails, rather than > going to the webpage with the ticket to add their comments. > > Does TRAC or > https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracParse allow us > to set up something so that if a user responds to an email, like > above a line, then the comment would get added to the ticket?
That's exactly what email2trac does. It has some rough edges (especially when used with Outlook) but it works; reply to notifications and the message gets appended to the ticket as a comment.
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