Scott Gifford wrote: > > Hello, > > Is it possible to configure a user to be notified about unassigned > tickets? We'd like to have a person responsible for bug triage and > assignment, and have emails go to this user when a new ticket is > created with no owner so that it doesn't fall through the cracks, or > when the owner is removed from a ticket. > > I have read through the documentation and googled around a bit, and > haven't found anything so far. > >
There are a couple of ways that I can think to do this, and I have implemented both of these for myself: 1. Run a cron job that queries the DB for unassigned tickets and sends a notification email. 2. Install the AnnouncerPlugin [1], set a component owner for each component in the Trac DB, and make sure that each user has set the preference `Notify me of changes to tickets that belong to components that I own.` Eventually it should be possible to specify this preference globally [2], but not at present. [1] https://www.trac-hacks.org/wiki/AnnouncerPlugin [2] https://www.trac-hacks.org/ticket/4002 -- View this message in context: http://old.nabble.com/Email-notifications-for-unassigned-tickets--tp27207411p27233727.html Sent from the Trac Users mailing list archive at Nabble.com. -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/trac-users?hl=en.
