On Thu, May 6, 2010 at 6:12 AM, Roger Oberholtzer <[email protected]> wrote: > We have a setup where we use Buzgilla for problems that we want visible > to external users, and Trac for all internal work. There is growing > interest in using Trac for both purposes. The idea is that if we > eliminate Bugzilla, the new solution should not be two different ticket > lists, even if they are both in Trac. Of course not - that would have > been too easy :) > > Generally speaking, items that would earlier have been in Bugzilla would > be added as Tickets, with the ticket type set to something like 'Issue'. > (In fact we call our Bugzilla 'Issuezilla' because all user problems are > not assumed to be bugs...) > > This presents a problem: how to limit some users to only seeing tickets > of a certain type? We use Apache for authentication. > > I have looked through Trac Hack and do not see (or recognize) anything > that addresses this. I guess it is not as simple a thing as one might > expect. I would expect that a per-user permission would be needed. > > Anyone else doing something like this? Am I approaching the solution > from the wrong way? > > > -- > Roger Oberholtzer >
What about using something like Private Ticket plugin? [1] That way users will only see their tickets and or tickets they are CC'd on depending on how it's set up. The down side may be that your dev's may want to annotate tickets with comments that they don't want the end user to see? But that may just be an issue of training your developers to be more customer focused in their comments. You could always create a separate dev ticket and reference the customer facing ticket from it. [1] - http://trac-hacks.org/wiki/PrivateTicketsPlugin -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/trac-users?hl=en.
