On Thu, 2010-05-06 at 09:01 -0400, Flatfender wrote: > What about using something like Private Ticket plugin? [1] That way > users will only see their tickets and or tickets they are CC'd on > depending on how it's set up. The down side may be that your dev's may > want to annotate tickets with comments that they don't want the end > user to see? But that may just be an issue of training your > developers to be more customer focused in their comments. You could > always create a separate dev ticket and reference the customer facing > ticket from it.
This sounds awkward to maintain. And, if a new user arrives, he will not be cc'd on old tickets. But they may want to see them. Maintaining a global option by changeable properties on individual tickets seems tricky. As to training the developers: is that like herding cats? In fact it is not just what is said. We may be working on new things that we do not want to release yet. Or other innocent things that are inappropriate for the bug users to see or be involved in. Still, thanks for the pointer to private tickets. I think I can have a different use for this. -- Roger Oberholtzer -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/trac-users?hl=en.
