Can someone please explain the difference between Owned By and Assigned To?
If I create a new ticket and Assign it to X, it stays as New, not Assigned,
but Owned by X. This seems really weird. How can I assign it to X, but it
stay unassigned? There is no way that I can see on this screen to do
anything that will cause the ticket to show up as assigned in the ticket
list.

Thanks - Rowan



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