5. When I add a new ticket I see only the next state, I need to choose from 3 states: suppose I open a new ticket, I need a way that the user will choose from 3 state: (assign, resolve, or close)
On Monday, December 9, 2013 11:30:13 AM UTC+2, cris croslobski wrote: > Hi Mark, > > Thank you. > > > I am using trac on windows to examine the tool, Trac 1.0. > > 1. In the other bug tracking tool we in, I have 3 tabs, in each tab I have > 4 fields: > Tab1: priority, product, owner_t, submitter > Tab2: result, result_owner, test result, bypass > Tab3 : bug, type, owner_b, computer > I need a way to add a new ticket, the user will choose the right tab and > will write the values, in the ticket. > > 2. Let take the basic cenario > > I don't know how can I configure these line to go back from resolve to > open. > > resolve_accepted = open,assigned,accepted -> closed > resolve_accepted.name = resolve > resolve_accepted.permissions = TICKET_MODIFY > resolve_accepted.operations = set_resolution > 3. How can I add a new plugin? > > 4.For the external I look for a api from perl only. > > Thank you > > > On Monday, December 9, 2013 9:41:58 AM UTC+2, Cooke, Mark wrote: > >> > -----Original Message----- >> > From: [email protected] On Behalf Of cris croslobski >> > Sent: 08 December 2013 10:37 >> > >> > HI, >> > >> > I am a new user in this bug tracking tool. >> >> Welcome! >> >> > I have some questions, can you please help me? >> > >> > 1. How can I customize tab with specific fields which I need >> > to define in each tab? >> >> I am not certain of what you want, here. Which "tab"? Do you mean on >> the ticket view? You can define "custom fields", either through the >> trac.ini or via plugin(s): >> >> http://trac.edgewall.org/wiki/TracTicketsCustomFields >> >> Also: some of the existing fields can be hidden (if you do not want them) >> by removing all the pre-configured values via the Admin tab. >> >> > 2 .How can I use actions? I read the guide but I don't know >> > how to go back to predefined action >> > for example: I need 4 actions: submit, assign, resolve, close >> > submit will change into assign, assign change to resolve, >> > from resolve I need to go back to assign, and from close into >> > resolve again. >> >> Read the workflow page:- http://trac.edgewall.org/wiki/TracWorkflow >> >> Then try to build your own workflow ini and run it through the online >> graphical visualiser (linked just above the "Adding optional Testing with >> Workflow" section). If you are still struggling, post a more specific >> question with what you already tried... >> >> > 3. How can I use mandatories of the fields? >> >> ...you mean "not let people submit a ticket if specific fields have not >> been completed"? Not sure but I believe there are plugins that can help >> with that. Have you searched trac-hacks? >> >> http://trac-hacks.org/ >> >> > 4. How can I update the data from external API script I >> > preferred perl? >> >> There is a plugin that exposes an API:- >> >> http://trac-hacks.org/wiki/XmlRpcPlugin<http://www.google.com/url?q=http%3A%2F%2Ftrac-hacks.org%2Fwiki%2FXmlRpcPlugin&sa=D&sntz=1&usg=AFQjCNFk7GA4m07HDt6Ws6-6T3tw8hEyhw> >> >> >> > 5. I see in the issue tracking only modify action, How can I >> > choose the one I want? >> >> ...the available options depend on transitions defined in the workflow >> from the current state, combined with the associated permissions. Read the >> workflow page again. >> >> > 6. How can I use dependency of fileds, for example, when I >> > will change the priority to major then field owner_name will >> > change to (predefined user)? >> >> Not in "vanilla" trac but there may be a plugin for that. >> >> > Thank you for advance. >> >> I hope that helps you get started. The workflow stuff is not too hard to >> understand it (I managed it so it must be easy) once you have read it a few >> times and put stuff through the visualiser. Otherwise, please try to be a >> bit more descriptive in your questions, for example you have not told us >> what platform you are on, which version of trac you have installed or that >> most of your questions seem to relate only to the ticket page (unless I >> guess wrong) but there is quite a bit more to trac than tickets (wiki, >> source integration, misc plugins etc). >> >> Good luck! >> >> ~ Mark C >> > -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
