I found how to do it using  this link : 
https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracParse

On Tuesday, March 17, 2015 at 1:28:38 PM UTC-4, Sri Ram Kannan wrote:
>
> I'm able to create a ticket using email2trac and able to reply to the 
> ticket directly from email to the ticket using email2trac plugin.
>
> But while creating a ticket or updating a ticket through email, how to 
> send values to the terms like: CC, Component, Owned by, priority etc 
>
> I tried like this:
>
> Type:  defect
> Priority:  trivial
> Component: component2
> CC: email_address
>
>
> and also like :
>
> #Type:  defect
> #Priority:  trivial
> #Component: component2
> #CC: email_address
>
> And how to close a ticket  ,what is the command/term that need to be 
> specified in the email ?
>
> Since I'm learning about Trac and plugin, I missing these terms. So I 
> request to give more info.
>
> Regards,
> sri.
>

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