We're looking at using Trac to track problems reported by end users. I believe I can get Trac to send an email when a new ticket is created.
But I cannot see a way to have it send "follow-up" emails (ideally to different recipients) if the ticket is not picked up (modified) within a certain period. HIghlighting tickets that have apparently been overlooked seems a "natural" thing for a ticketing system to do. But It doesn't look like Trac, or the "AnnouncerPlugin", do so. The best I can think of at the moment is to have an external program regularly retrieve a list of "new" tickets sorted by modification time, and send email as it sees fit. Am I missing something? Robert. -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
