On Tuesday, June 9, 2015 at 11:59:12 AM UTC-7, Robert Inder wrote: > > We're looking at using Trac to track problems reported by end users. > > I believe I can get Trac to send an email when a new ticket is created. > > But I cannot see a way to have it send "follow-up" emails (ideally to > different recipients) > if the ticket is not picked up (modified) within a certain period. > > HIghlighting tickets that have apparently been overlooked seems a > "natural" thing for a ticketing system to do. But It doesn't look like > Trac, or the "AnnouncerPlugin", do so. > > The best I can think of at the moment is to have an external program > regularly retrieve a list of "new" tickets sorted by modification time, and > send email as it sees fit. > > Am I missing something? > > Robert. >
You might take a look at the following plugins: https://trac-hacks.org/tags/reminder https://trac-hacks.org/wiki/TracCronPlugin#sleeping_ticket - Ryan -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
