Thank you very much for this information!
El sábado, 5 de diciembre de 2015, 16:48:46 (UTC-3), RjOllos escribió: > > On Saturday, December 5, 2015 at 2:41:13 PM UTC-5, Awer Muller wrote: >> >> Dear All, >> >> I'm looking for a system to manage service orders in a custom workflow. >> I've been reading the Trac docs and I think I could easily customize the >> workflow to fit my needs. The only problem is that I need automatic >> reassignment of issues to the "status owner" every time there's a status >> transition. For instance, all "new" issues will be assigned to user "A". >> User "A" will then be responsible for taking action and moving the issue to >> some next status, and each of this statuses will have an owner responsible >> for moving the issues forward, until finally they all get to the "Closed" >> status. >> >> Can I do this using Trac? In case this is not possible, are you aware of >> any other OSS that can be used for this kind of problem out of the box (or >> with little configuration)? >> > > It sounds like you can do this in Trac by using the `set_owner` operation > (1) on every state transition and configuring the (confusingly named) > set_owner attribute with the owner you wish the ticket be assigned. The > `set_owner` attribute should really be named `owners` in my opinion (2). > > Example: > action1 = state1 -> state2 > action1.operation = set_owner > action1.set_owner = user2 > > The ticket will be assigned to "user2" when transitioning to "state2". > > - Ryan > > (1) > http://trac.edgewall.org/wiki/TracWorkflow#BasicTicketWorkflowCustomization > (2) http://trac.edgewall.org/ticket/11856#comment:description > -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
