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> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On
> Behalf Of Walter Hart
> 
> That was indeed the issue.  I had modified the ticket workflow to match our
> previous status indicators (actually only changing the new to open), and that
> made it very unhappy.  Next I will figure out how to resolve the imported
> tickets status indicators, as I have imported several thousand tickets and
> probably will have several thousand more once the configuration is happy.

The Trac workflow is fairly flexible but _must_ have a "new" and "closed" 
state.  You can either re-implement your old workflow states or add in new "get 
out of jail" state transitions from the old states to sensible new ones.  I 
find the [[Workflow]] macro quite useful for its visualisation [1] (assuming 
you have GraphViz installed).

[1] https://trac.edgewall.org/wiki/TracWorkflow#WorkflowVisualization

Also do not forget you can inherit the workflow via shared configuration 
file(s) [2].

[2] https://trac.edgewall.org/wiki/TracIni#GlobalConfiguration

I hope that helps,

~ Mark C

> Thanks for your help
> 
> 
> On Fri, Jul 8, 2016 at 2:11 PM, RjOllos <[email protected]> wrote:
> 
> 
> 
> 
>       On Friday, July 8, 2016 at 11:48:02 AM UTC-7, whartlists wrote:
> 
>               Ryan,
> 
>               Thanks.  I was logged in as admin while testing, so my guess is
> it may not be a permissions issue, but I'll create a test user and try that.
> 
> 
>       After verifying permissions, I would compare the [ticket-worflow]
> sections in trac.ini for the two environments.
> 
>       - Ryan

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