On Sunday, November 29, 2020 at 10:49:02 AM UTC-8 RjOllos wrote:
> On Sun, Nov 29, 2020 at 10:07 AM ONeal Freeman <ofree...@gmail.com> wrote: > >> For this purpose the new ticket should be unassigned so the IT manager >> can assign the ticket to the appropriate person. Can I get the owner combo >> back on the ticket itself and not in action section? >> > > Just remove this section from the [ticket-workflow] if you don't want to > allow tickets to be assigned when created: > > create_and_assign = <none> -> assigned > create_and_assign.label = assign > create_and_assign.permissions = TICKET_MODIFY > > Note in the screenshot I posted, there is also a "create" action that will > result in the ticket assigned to [ticket] default_owner. > > Ryan > And if you still feel that you want the "owner" drop-down back in the ticket properties section, please describe your ticket processes in more detail. I've not found any situation yet for which having the owner field as part of the workflow is not equal to or better than having it in the ticket properties section. Having it in the ticket workflow section offers more configuration options. Ryan -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/trac-users/62197bca-3577-4cf7-a697-0a0c13c7dc93n%40googlegroups.com.
