Nothing like using one data point (anecdote) to tar an entire company, eh? ;-) Seriously, I have heard horrible stories about every single carrier. I'm guessing that the difference between them (I have belonged to all but Cingular, although I had an AT&T account many years ago) is not that great. It ends up being luck. The same luck that you get when you call a tech rep from most companies. There are good ones and bad ones. When you get a bad one, try to speak to their manager. If that doesn't work. Simply hang up and call back and chances are you will get someone who knows what they are doing. Or, if you have the time, write a letter to the CEO describing your situation and failure of their company to provide you with adequate service. That sometimes works really well - if you can get a phone number to call them (or really their "office" or assistant), all the better. All these companies know they have most of us by the balls because they make us sign 1 or 2 year contracts. We can't just leave them for someone else without incurring a significant financial penalty, and that penalty is just more money in THEIR pocket. I think contracts are just about the worst thing, but they also provide a nice subsidy discount. Best thing to do, then, is to let your contract lapse and buy new phones at their retail price. Then you can switch carriers if you have to, but then of course you are usually forced to sign a new contract. Other than the pay as you go plans, which I don't believe let you do data, do any of the carriers let you join and not sign a contract??? Levi Levi Wallach Blog: twelveblackcodemonkeys.com <http://twelveblackcodemonkeys.blog-city.com/> DVD Review Site: dvdmon.com <http://www.dvdmon.com/> Pictures at: http://wallachexpressions.smugmug.com/Levi <http://wallachexpressions.smugmug.com/Levi>
________________________________ From: [email protected] on behalf of Craig Froehle Sent: Thu 5/10/07 8:10 AM To: [email protected] Subject: Re: [Treo] Re: 755p I posted a more extensive version of my experience with Sprint yesterday here: http://www.GearBits.com <http://www.gearbits.com/> On 5/10/07, Michael M. Rye <[EMAIL PROTECTED]> wrote: > Please elaborate on your customer service experience with > Sprint. I have been with them for a long time, and have > never once had a bad issue with their service department. > > -- > Mike > > > > Craig Froehle wrote: > > Can I offer one HUGE downside to the 755p? It is available only on Sprint. > > > > Until today, I had no complaints about Sprint. But now I am utterly > > convinced that their "world's worst" customer service (according to > > MSN/Zogby) is a justified accusation. > > > > So, before you jump over to Sprint just to pick up a 755p, please > > consider that it's smooth sailing only until you need the company to > > actually do something for you. Then it's just pure hassle, headache, > > and frustration. Yahoo! Groups Links [Non-text portions of this message have been removed]
