That would certainly be my approach! I know because I've been told by Verizon that Verizon will let you out if they can't fix the service. I know because I've been told by Sprint that Sprint isn't as forgiving.
So far I'm very happy with Sprint's cellular service, and their customer service has been overall probably a 6 on a scale of 10. Nice enough; some people who know what they're talking about; more who are clueless. I have gotten a bit behind on reading my email, but I would have to be given direct proof that Sprint canned someone for calling Customer Service too much. I just don't believe that, unless the cannee was abusive in some way. Cheers, Don -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Levi Wallach Sent: Friday, July 06, 2007 8:40 AM To: [email protected] Subject: RE: [Treo] Sprint canning users who complain too much It would seem unfair that one cannot do something similar to them. Decide that you have had enough of them and terminate your agreement - WITHOUT incurring the penalty. But I think Don here mentioned that you can do this, you just have to be able to talk to them in a way that communicates that you understand that you could easily sue them if they tried to penalize you for leaving when you are leaving because you are dissatisfied with your service. Right, Don? Levi Levi Wallach Blog: twelveblackcodemonkeys.com <http://twelveblackcodemonkeys.blog-city.com/> DVD Review Site: dvdmon.com <http://www.dvdmon.com/> Pictures at: http://wallachexpressions.smugmug.com/Levi <http://wallachexpressions.smugmug.com/Levi> ________________________________ From: [email protected] on behalf of Michael S. Lax Sent: Fri 7/6/07 10:39 AM To: [email protected] Subject: RE: [Treo] Sprint canning users who complain too much I haven't been a Sprint customer for years and this still really irks me. They expect you to stay with them for years - if not forever - put up with their problems, pay big bucks if you get tired of their repeated failures, but when you call them on it they only have to give you 3 weeks notice to dump you? That's just WRONG. Mike Lax From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Ralph Alvy Sent: Friday, July 06, 2007 8:32 AM To: [email protected] Subject: Re: [Treo] Sprint canning users who complain too much Oops. Wrong clipboard entry. Here's the link I didn't post properly: http://tinyurl.com/2du8d8 Ralph Alvy wrote: > > > Thought others here might find this interesting. Apparently Sprint is > terminating users who make more calls to Customer Service than Sprint is > comfortable with. The following is a CNet article that includes a link > to the actual letter being sent to Sprint customers: > [Non-text portions of this message have been removed] Yahoo! Groups Links [Non-text portions of this message have been removed] Yahoo! Groups Links
