Well, little steps for little feet. I assume that a proactive, helpful, knowledgeable store will generate more in sales than a bungling store, and so if Sprint wants to improve things, they can replicate the successful ones. Let's hope they want to!
I've never had to dial *2 about anything, but that reminds me of a question. Is there a special code with Sprint to do the equivalent of the Verizon "updating the preferred roaming list"?? Cheers, Don -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Lio Sent: Saturday, September 22, 2007 10:50 PM To: [email protected] Subject: Re: [Treo] Sprint Introduces Airave To Help Weak Reception That's not how "they roll" here in Miami! I always have to dial *2 to confirm any changes that I make at the store (usually around upgrading). On 9/23/07, Don Ferguson <[EMAIL PROTECTED]> wrote: > Another note. Regarding Sprint customer service: while they may be a > little uneven and it still seems like one part doesn't know what the > other parts are doing, I have to say that the people in the store with > which I've been dealing since the beginning have been excellent. This > afternoon, here's how it went: > > 1. I called them to ask if they had the Airave devices. They did. > 2. I told them I'd be there in about 20 minutes to get one. > 3. When I got there in 20 minutes they'd activated the device and had > it in the box, in the bag, ready for me to take it away. > > Doesn't get much better than that! Well, I suppose they could have > brought it to me at my house and hooked it up, but that's probably not > realistic! :-) > > Cheers, > Don > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of > Don Ferguson > Sent: Saturday, September 22, 2007 7:21 PM > To: [email protected] > Subject: RE: [Treo] Sprint Introduces Airave To Help Weak Reception > > Well, we'll find out soon since I just picked one up. > > My view of it is a little less cynical, though. Since I'm in the test > market (Denver) I get the device for free. I will now be paying > $15/month for unlimited calling while I'm connected to my own little > cell tower in my house. They say it covers 5000 square feet. The > footprint of the first floor of my house is 2300 square feet, so I'm > assuming this will work outside to some extent as well. > > As a practical matter, that means I can: > > 1. Reduce my cellular plan by the number of minutes I typically use the > cell phone from home. > > 2. Finally eliminate my second line at home since I'll not only get a > strong, consistent 5-bar signal inside my house, but get all calls > included in the $15. > > 3. Possibly eliminate my primary home line at some point since this > service has a GPS-based e911 component. > > In addition, although this doesn't apply to me, this could also allow a > Sprint user with NO reception at home or another location to make > unlimited calls from that location. A rural mountain user here in > Colorado, for instance, could have Sprint service at home even where > there is no cellular coverage, and the pick up the regular Sprint > network upon entering "civilization". > > I will probably always have a land line of some sort since my burglar > alarm uses one, but even now that line has been reduced to just a > $15/month basic line with no extras. I have VOIP lines that I actually > use (Vonage and Broadvoice) and I have to say that cellular compares > very well in call quality to them. Now that the "cell tower" will be > right in the house, from the phone's point of view, battery consumption > should be reduced on the Treo as well as it won't have to reach very > hard for a signal. > > I see this as analogous in purpose, but not implementation, to the > T-Mobile [EMAIL PROTECTED] service: both are targeted at allowing people to > eliminate a home line. Each has strengths: Sprint's offering works > with all Sprint CDMA phones, not just a limited set of special phones. > T-Mobile's offering can work anywhere (especially at Starbucks or other > hotspot) there's a wifi network, not just at one location. > > In an office/home environment, however, since the Sprint device is not > limited to just one phone, one could have a home one of these and an > office one, and do unlimited calls at those two locations for $15/month > each. Depends on how one uses the setup, I guess, as to which way to > go, but at $15/month this will pay for itself, for me. > > Cheers, > Don > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of > john.messeder > Sent: Saturday, September 22, 2007 8:15 AM > To: [email protected] > Subject: Re: [Treo] Sprint Introduces Airave To Help Weak Reception > > That was the first thought I had - a new sales approach: instead of > great service for everyone, Sprint has opted for service /a la carte/. > > Lio wrote: > > > > Or are they just charging you for bad service > > -- > > /"Thirty-five million deaths leave an empty place at only one family > table." / > (News commentator Eric Severied in a radio essay on the 25th anniversary > > of the start of World War Two. 8/31/64) > >
