I would NEVER buy an application if I could test it first - that I needed service does not mean I am stupid. This is another reason I stopped doing business with Handango - many of their titles had no trial version. The first time I had problems was Blazer (no trial version) I'd bought for my Palm Tungsten. It was listed as a compabitable device for this application but failed to work. I tried everything - including a hard reset - but it would not work. It took me almost a month to get a refund, during which time I was talked down to repeatedly and by more than one person. The last time I did business with them was to purchase a Fodor's city guide; they had a NYC guide as a trial but I was going to New Orleans. I only used the guide twice - and even then it did not provide me with any useful information. Once again, I was harassed when I requested a refund because "there was a trial version". I explained repeatedly that was for NYC not New Orleans; Handango actually went so far as to *change* the available trial version after I requested my refund, but I had taken a screen shot prior to purchasing the New Orleans guide showing the trial version was only available for New York. Facts didn't seem to matter to them, and I was only able to get my money back through my credit card company.
I have seen numerous complaints about Handango so I know my experience is not unique. That you have never had to request a refund is good luck for you and hopefully you will continue to be lucky and never need to do anything but give Handango money. I certainly wouldn't expect anything in return from them - like support. Mike Lax -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Roger Prokic Sent: Thursday, November 01, 2007 8:22 AM To: [email protected] Subject: RE: [Treo] Handango sale And I buy all my software from them... Never had one problem. Probably because I always try my software before I buy... Why do I ever need to request a refund? --- Roger Prokic Baltimore, Maryland USA -=[ This email was sent from a PalmT Treo 680 smartphone using ChatterEmail v3.0.9]=- -----Original Message----- From: "Michael S. Lax" <[EMAIL PROTECTED]> Date: Thursday, Nov 1, 2007 8:46 am Subject: RE: [Treo] Handango sale To: [EMAIL PROTECTED]: [email protected] Unless Handango has changed dramatically (been sold, got rid of all upper management, completely retrained their staff to treat customers like human beings and changed their customer service policies), they could not pay me to do business with them. I'm not the only person who has had serious issues with their failure of customer service (including serious difficulties getting refunds for mis-advertised software). If I only had one bad experience I wouldn't say anything, but on three different occassions I was treated like a criminal by their 'customer service' and refuse to ever do business with them again. I have commented to developers who make their software only available through Handango (which is thankfully very few) that I will not buy it that way. Just my $0.02.. Mike Lax From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of sharonx9 Sent: Thursday, November 01, 2007 8:14 AM To: Treo Subject: [Treo] Handango sale Boo from Handango!Handango is having a special right now for 20% off using the code 'HALLOWEEN'. It's good thru Nov 4th. I am not affiliated with them, I just got an email from them and thought some of you might be interested. ** Sharon Jean <><
