Great summary (i.e. bullet point forrmat is easy to read). I agree...great service! Don't get that very often from anyone anymore.
I agree...seems suspect that it is hardware-related, esp after a software update. As mentioned, my BT is slow to connect now after 1.4. I fault the software update...not hardware...because it would be just too coincidental. Jim (Via Palm Pre) On Mar 2, 2010 12:29 AM, Don Ferguson <[email protected]> wrote: Well, as briefly as I can manage. Perhaps a list! ... Updated to 1.4 ... Enjoyed 1.4 ... Noticed that Bluetooth wasn't behaving with my Volvo car system after 1.4. ... Contacted Palm on Sunday night by chat. ... Was guided through troubleshooting to no avail. ... Was promised a callback Monday from a level 2 support engineer. ... Support engineer called back Monday! ... Support engineer guided me through WebOSDoctor reload of 1.4 (interesting process). ... Reload of 1.4 didn't address the problem. ... Told by Palm that it's a hardware problem. ... I don't really think it is; I think it's a Bluetooth change in 1.4 that made it incompatible with my Volvo car system. ... However, it won't work with my son's car system (also Volvo, but 6 years newer) either, so maybe it IS a coincidental hardware problem. ... But I don't really think it is. ... Ah, well. ... Could send in to Palm for repair for free for 5 days. ... Can't do without the Pre for 5 days. ... Could spend $100 deductible and get insurance replacement with new one. ... Don't really want to spend $100. ... Could spend $30 and get advance exchange from Palm. ... Don't really want to spend $30, either. ... Could go to Sprint repair center and get refurb exchange for free. ... Free is good. ... Went to Sprint repair center to get advance exchange refurb for free. ... Had an appointment. Started right on time. Service person immediately said "just replace it". ... I like that! ... Refurb exchange for free will arrive day after tomorrow at my house! All in all, I'd rather that the hardware not fail (or whatever) but the overall experience was very positive. Skilled, proactive support that actually cares about resolving a problem: when did that become exceptional?! Cheers, Don [Non-text portions of this message have been removed] [Non-text portions of this message have been removed]
