I've been on RR for about 4 years and am on my 4th modem. Every time there's been a serious issue with my connectivity, the first thing the tech wants to do is swap out the modem. If I had owned my own modem, I don't know how that would have effected their trouble shooting. It scares me to think they'd have just said, "Your modem's bad and you need to buy a new one.". Of the 4 I've had, only one actually went south. The other times it was a line problem or a problem further upstream. I'm going to continue to pay the $5/month. I feel like it's probably sped up the resolution of my problem. Of course, I could be wrong, as I frequently am.
Just my $0.02, Ken On Sun, 2003-08-24 at 13:10, Ben Pitzer wrote: > Jeremy, > > If you already have a cable modem before setting your service up, tell the > customer service rep that when you call to get an account. They'll need the > MAC of your modem to add into the system for provisioning. If you already > have service, and buy a modem, call customer service, and they'll provision > your modem, deprovision your old modem, and you'll need to return the > TWC-owned modem. They can probably be able to tell you were you can do > that. From that point on, make sure your bill reflects that $5/month > difference for ISP services. Ask the CSR how that will show on your bill > from there on out, and they should be able to tell you. > > Regards, > Ben Pitzer -- "They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety."--Benjamin Franklin " 'Necessity' is the plea for every infringement of human liberty; it is the argument of tyrants; it is the creed of slaves."--William Pitt
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