Lance A. Brown wrote:
Jeremy West wrote:
You know the only thing I despise about RR, is when I call tech
support. They give me the standard first question on which o/s I'm
using. When I respond linux, they say say that they don't support
linux. Last time I called I was calling because we had severe packet
loss. I tried telling the guy I ddin't want help with linux, and that
I wanted someone to take a look at my packet loss issue. All he
wanted to do was have me reboot my computer, clear my dns, etc. He
wouldn't even help me because I was using linux. Drove me nuts.
Any time I have to call RR for support I push through the first line
support at the first hint of non-helpfulness from them because I'm
running Linux. I never call them unless it's something not on my
computer anyway so hassling with the first-line script droids isn't
worth it.
What tactic do you use to get around the first line droids?
Jeff G.
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