Just thought I'd throw my two cents in:

I'm a Verizon DSL subscriber in the Bahama area. My current setup has the DSL modem plugging straight into a RH7.3 machine doing NAT/routing, running a web, mail, mysql, and ssh server, and I've had no problems. No port blocking that I've noticed (compared to having had ports blocked when I lived elsewhere and used TWC). My IP has been remarkably stable, surviving a few line and power outages over the past year without changing, even though it's not a static IP. In terms of reliability, I've had very little problem with line outages or any other connectivity-loss issue.
I cannot speak much for tech-support.. The only thing I particularly remember is, a LONG time ago when we first signed up, the technician on the phone referring to the DNS server IPs as "the DNS numbers," which struck me as particularly non-technical for a so-called tech support person.
My only current woe is that my bottom-end residential class service upstream speed (128k) is *slightly* too slow to stream MP3s to myself at work. :-)


Cheers,
~Brian
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