jonc wrote:
In these incidents the customer problems are most likely due to internet
connectivity problems. As we always tell our Soho customers:
If the network is good, it works like magic
If the network is bad, the results will be tragic...
I'll wager that the happy TWC customer would be just as happy with
Vonage - since their connectivity is good. They might even be happier
I'll pipe in here to point out that this is why TWC has the _potential_
to provide a better customer experience - if the network is the problem,
TWC can fix it. Vonage (or any other provider) cannot. Whether or not
they realize that potential, I cannot comment on.
BTW, we use FeatureTel here in our office.
C
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Chris Merrill | http://www.webperformanceinc.com
Web Performance Inc.
Website Load Testing and Stress Testing Software
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