Try this out... looks free. http://www.bestpractical.com/index.html
I have not tried it out but I have plans to implement in my company. I hard about it from a book I just read "Time Managment for System Administrtors" which I highly recommend. Good luck! Chad On 2/8/06, Gary Weinreb <[EMAIL PROTECTED]> wrote: > > You might want to look at the Horde framework and specifically the > ticket-tracking module, whups. > > See: > http://www.horde.org > http://www.horde.org/whups/ > You can explore a live application of WHUPS at http://bugs.horde.org/. > > Horde is an open source application framework written in PHP, with > great flexibility in terms of authentication method, environment, > functionality, backend databases, and target user language. > > I'm pretty certain it will fulfill every specification that you > mention. Shoot for the moon, you just might get there... > > I've hacked around with Whups a good bit in the past, and use Horde > itself extensively. Let me know if you'd like assistance integrating > it, or any further info, or get on the Horde/Whups mailing lists... > > > Regards, > Gary Weinreb > > > > Quoting David McDowell <[EMAIL PROTECTED]>: > > > Hi folks! I've already talked to a few people and have to come know > > that Request Tracker seems to be a popular solution for tracking > > customer help-desk related issues. We will soon be running a web > > application which will by nature, have LOTS of users... um, lusers. > > So, in light of that, we are seeking a system we can use to track our > > calls/cases to help us manage this. If you have any suggestions, > > please include some pros and cons. > > > > What would be icing on the cake for me? Something which was developed > > using PHP (running on linux/apache), can use MSSQL (yes I said that) > > and possibly even have users auth'd against my AD (LDAP) just like I'm > > able to auth my AD users with apache/httpd (see: > > http://www.turnpike420.net/linux/Apache_ADS_AuthLDAP.txt) At any > > rate, I realize more than likely a system we get will use mysql or > > postgresql and won't be able to reach my AD for users and auth info, > > which is fine. I'm shooting for the moon and taking what I can get! > > :) > > > > thanks all, > > David McD > > -- > > TriLUG mailing list : > http://www.trilug.org/mailman/listinfo/trilug > > TriLUG Organizational FAQ : http://trilug.org/faq/ > > TriLUG Member Services FAQ : http://members.trilug.org/services_faq/ > > > > -- > Gary Weinreb > > > ---------------------------------------------------------------------- > This message was sent using a webmail system implemented by N-FRA.COM. > > > -- > TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug > TriLUG Organizational FAQ : http://trilug.org/faq/ > TriLUG Member Services FAQ : http://members.trilug.org/services_faq/ > -- TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug TriLUG Organizational FAQ : http://trilug.org/faq/ TriLUG Member Services FAQ : http://members.trilug.org/services_faq/
