[Trisquel-users] helping your parents to figure it out

[sascharehberg]

Hallo:-) I don't know if any of you have had the horrifying experience of  
trying to help your parents out over the phone with their computer problems.

You start wondering if you're talking chinese or if they went crazy when such  
questions as "what is an email attachement" arise...

Typically such phone calls last 1 hour after which either me or they hang up  
at the edge of a nervous brake down.

question:

is there a way for me to remote control their computer so I can see what  
they're doing and fix problems myself without having to speak to them? if  
yes: HOW?