May I respectfully suggest that when someone asks for help in using a non-free software package, perhaps he doesn't realize it's non-free, or perhaps he doesn't know of any free (as in freedom) alternatives. As a relative newcomer to Trisquel (and free software), I fell into both categories on this one. One might counter that the question could have been phrased better, but we newbies don't always think of those things because we're still getting our heads around this fabulous new (to us) concept.

Your first two paragraphs were pretty good in these respects, but instead of bashing him for wanting to install user-subjugating software, why not warn him of the hazards and suggest a few possible alternatives? That would be helpful, instructive, and supportive of our cause. Had I asked this question, that would have been the kind of answer I was really looking for, even if I hadn't realized it up front.

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