> So, until the free software movement is further down the line,
> 'never' is mere cognitive dissonance.

They may be using non-free software but that doesn't invalidate what I said - It's still not a solution. Their customers merely interacting with it doesn't make their customers responsible for it being there and they don't need to feel bad for having interacted with it. Perhaps sorry for the shop owner for the decisions they've made.

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