So, until the free software movement is further down the line,
'never' is mere cognitive dissonance.

They may be using non-free software but that doesn't invalidate what I
said - It's still not a solution. Their customers merely interacting
with it doesn't make their customers responsible for it being there
and they don't need to feel bad for having interacted with it. Perhaps
sorry for the shop owner for the decisions they've made.

I absolutely agree, I'd missed your intended meaning of the word solution. To rephrase for clarity, software that does not give the user their four freedoms is never the right answer because it is always abusive to users (your meaning). However, because I have no choice but to be paid electronically, indirectly using a bank's proprietary software is the only answer I'm allowed (the meaning I read).

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