> The website's Help Desk says, "we only do windows."

Then don't use it.

Call them every time you need information from them, and explain when you call that you can't use their Web interface because it doesn't work on Trisquel. Eventually, someone in charge will notice that this ridiculous policy is causing them inconvenience by having to waste a worker's time doing something that you would be perfectly willing to do yourself through a Web interface.

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