Hi, Am Mittwoch, 23. Oktober 2013, 17:13:21 schrieb Jean C: > > I have put the functional description for customer contracts into the Wiki: > That looks interesting. We are working on a contract module specifically > designed > to manage insurance contracts (which includes a lot of specific data / > treatments), > but I find a lot of shared concepts with the "Service Contract". > > Here are some insights on what we have been doing : > - Contracts are build from an Offered > - Contracts have a list of Options, which are more or less services to > which the > contract's subscriber is entitled > - Options are build from Coverages, of which a list is defined on the > Offered > > If we use the example of a mobile phone subscription : > - you will subscribe to a packaging of services > - this package (the offered) will contain the following available > services (the coverages) : > + Calling time (1 / 2 / 3 / 4 hours per month) > + SMS (100 / 150 / 200 per month) > + Data Plan (1 / 2 GB per month) > - your contract will activate the following services (the options) : > + Calling time : 2 hour / month, active today > + SMS : 100 / month, active today > + Data : 1 GB / month, active next month > > Offered + Coverages are a template from which we create Contract + Options. > > We built a logic of "rules" on offered / coverages which defines the > different > aspects of the contract (pricing / eligibility / documents / > resiliation...). We also > include the notion of "Delivered Service" which is activated when a client > needs > a service provided by his contract (assuming the service is available and > the client > is eligible for it). > > When you bill the contract, you actually ask the offered to bill the > contract. It will look > for configured pricing rule and billing rules in all the active services on > the contract, then > calculate the resulting amount. > > Everything which defines the way the contract must behave (price, > eligibility, resiliation, > renewal...) is configured in the offered / coverages from which the > contract was created. > > We are ready to discuss our model and offer our input regarding this new > module.
Yes, that goes into the same direction. Telco Contracts are a typical area for long-term customer contracts. I can imagine, vendor managed inventories etc can be billed the same way. Feel free to add to the blueprint - it is open for everybody's input. Thanks Axel
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