On Fri, 2008-08-22 at 23:51 +0200, Christopher Arndt wrote:

> The experience of wading through all this old and obviously
> forgotten/neglected ticket certainly made it clear to me as well that
> something is amiss with our ticket handling procedures and I was
> thinking of writing my thoughts/suggestions on this topic to the mailing
> list soon anyway. 
> What strikes me as odd is that you use the moment
> somebody is actually starting to do something about it and handles your
> ticket to condemn our practice.

It had more to do with the fact that I got an email from Trac today when
you updated it, which reminded me of the issue and I decided it provided
a good example of my concern (versus just general complaining, which
tends to lead nowhere).

> Fact is, that we got ourselves into this mess with dozens (hundreds?) of
>  open and often outdated tickets and we now need to find a way to handle
> this so that the ticket system becomes a really useful development tool
> again. This may also mean closing most of the old tickets
> indiscriminately, even if this will turn off some more people like you.

Probably for the really old tickets (like mine), it's not unreasonable
to close it with "Fixed in later version" or something similar (provided
it actually is, of course).   And to clarify, I wasn't so much put off
by your closing of the ticket, just reminded of why I was put off two
years ago.

Anyway, I know this is a huge task and I wish you best of luck.

Regards,
Cliff


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