I have no idea how Strudel works or how it is using TurboVNC.  If you
can reproduce this issue with TurboVNC alone, then it is something I can
investigate.  Otherwise, you should contact the Strudel developers.

On 2/8/19 2:33 PM, zeineb wrote:
> 
> Dears, 
> 
> In order to access an interactive desktop session on a high-performance
> computing system, I am using a software called Strudel and this latter
> works with TurboVNC. The software was working fine but these last two
> days it is not possible to get an interactive desktop session and I am
> getting an error on the TurboVNC viewer: "Authentification failed".
> 
> This is how I use Strudel/TurboVNC: I am using a MAC where I have both
> software installed, after starting the Strudel application, everything
> seems to work fine (the checking process), Turbo VNC is launched but
> right after that I am getting the error: Authentification failed. 
> 
> I am new in all of this so the only attempts that I tried so far were:  
> 1- Restarting my computer 
> 2- Uninstalling TurboVNC and installing another version (I tried both
> versions: v.2.2.1 and v.2.1.2) but still, I am getting the
> authentification error. 
> 
> Do you have any suggestions to fix this issue, please? 
> 
> Best, 

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