On Feb 6, 10:44 pm, "Pollak, Melissa F." <[email protected]> wrote:
> Apparently Comcast service is out in the entire Washington, D.C. area
> and probably won't be back on until Wednesday.
>
> I'm not looking forward to no TV (except a 7 inch digital that gets only
> NBC and ABC), internet, or (landline) phone.

I was working for Pacific Bell/SBC (now AT&T) during the years that
the cable companies started getting into telephone service, and one
thing that I remember from the documentation we were all provided as
"ammunition" to keep customers from switching is that the traditional
wired telcos (AT&T, Verizon, Qwest) all have backup power systems at
the central offices.  That means that, even in a major emergency with
widespread and long-lasting outages of electricity, there will always
be a dial tone from a traditional landline phone from a telco.

The joke we used to tell was that "the cable companies want you to
switch to them because then you won't be able to call them when the
cable goes out" (this was in the mid- to late-90s, before cellular
service was ubiquitous) and I remember that when the Northridge,
California earthquake hit in 1994, even though my phone got knocked
off the hook and buried under a pile of books and papers that came
down (I was a couple of miles due east of the epicenter but had no
structural damage because the wave traveled on a northwest/southeast
diagonal), the dial tone got shut down automatically by the central
office switch as the standard precaution after five minutes of no
dialing activity but when I restored the dial tone by hanging up for a
minute to let the switch reset, I picked up to the familiar stuttering
tone that meant I had voicemail messages.  22 of them, in fact, none
of which I would have received except that the backup power at the
central office kept everything online and the switch, seeing what
amounted to an off-hook condition on my line, routed all my calls to
voicemail.

Perhaps this longer-term Comcast outage will make some people realize
it's not a bad thing to keep your wired phone service with your
telco.  David's notation that Verizon is still up and running is a
case in point.

(Oh, and something else I have learned from friends who still work at
AT&T: In a widespread disaster, your cell phone isn't going to work
either, because of the way the wireless infrastructure works ... or
rather, won't work under those circumstances.  Text messaging *may*
work, but no one guarantees that either.  I have to presume that
Melissa's neighbor's broadband connection, because it still works, is
either fiber-optic or DSL, or it likely wouldn't be working now
either.)

-- 
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