On Nov 23, 11:58 am, Bob in Jersey <[email protected]> wrote:
> ...you can get the cable company not to treat you like ****.
>
> The trial is underway in our friend Stan's neck of the woods.
>
> http://ow.ly/3empN
>
> (had to copy this manually, the copy feature does not work within
> Juno's allegedly-MSIE-based browser...oh well, back to opening clicked
> links in a new window... and meanwhile, some of my keyboard's keys
> aren't working well, time to open the hucker up and do some REAL
> cleaning)
>
>
> BOB

Funny you should mention that. TW Signature has been available in my
part of town since September. They're competing with AT&T U-Verse in
CLT, but we're physically outside the AT&T service area. Our trial
price is $179.99/month for a year. I haven't installed it yet, due to
some weirdness witht the way my house alarm is wired and (the larger
reason) the new MoCa boxes don't yet support the 1TB DVR expander that
I have hooked into one of our Explorer 8300 boxes.

One of my neighbors has it and he loves it. The installer is very
thorough, and runs new cable to the pedestal if your signal isn't up
to par (we have underground wiring, so everything runs to pedestals at
the street). They make sure all your home network devices work before
they consider the installation complete. He's had to replace one box
due to a bad hard drive, and TWC was there the morning after he called
with a fresh one. He's called tech support with internet questions and
they spare him all of the tired "have you rebooted your computer?"
scripts.

I'm not sure how it compares in other areas of the country, since the
last time I had to call TWC for a signal issue they rolled a truck
within half a day of my calling them and I don't yet have the
Signature service.

Earlier this month, TWC boosted their standard internet speeds to 10/1
and 15/1 for the DOCSIS 2.0 service, and they offer 30/5 and 50/5
DOCSIS 3.0 service without having to get the whole Signature package.
They've also rolled out the three day "Look Back" feature on about 20
channels to all digital customers when they initally only offered that
to the Signature customers.

Except for the periodic fights with programming providers (including
the NFL Network), what's not to like? Having service in one of their
headquarters cities seems to have its perks, as we frequently get the
new toys before other areas.

-Stan


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